Shipping policies

Covid-19 Shipping Policy!

Every time we care for a single person, we make the whole world better.

At Rene Furterer India, our purpose has never been clearer than in the past several weeks and months. As the coronavirus (COVID-19) continues to have an increased global impact, our hearts go out to all of those who have been impacted. As part of a pharmaceutical company and Foundation-led organization, we place global health care at the very center of our mission.

As the COVID-19 situation develops, the safety and well-being of our communities are our top priorities. Like you, we are taking precautions and have implemented plans to ensure that our employees and customers are kept safe and healthy.

We know how stressful this time can and will be for all of us and continue to recommend, and will share inspiration for self-care in the hopes of providing you with a welcome escape from the news. Understanding that you may prefer shopping from the comfort of your home, we are offering Free Shipping for all online orders above Rs.1500. 

Due to the COVID-19 situation and the recent lockdown by authorities, the services of our fulfillment center has resumed operations with limited manpower. We’re working to our utmost capacity to clear the backlog owing to the lockdown, while abiding by government guidelines. As a result of this, newly placed orders will be dispatched only once the backlog is cleared.

  1. Orders placed during lockdown session will be dispatched chronologically in about 7 working days. However, only those going to green zone will be delivered. We regret to inform that the movement of your orders will face delays, but we'll try our best to deliver your order as quickly as possible. Those falling in orange zone and red zone will be held until service becomes available.
  2. Deliveries to certain pin codes may be restricted or delayed. We are continuously evaluating the situation and will keep you updated about everything you may need to know.

In case of return of product, the request have to be placed within 24 hours from the date of delivery. No return requests after which will be accepted & processed. Once the goods are accepted for return the same shall be replaced within 15 working days except for the clause (b). 5% from the total billing amount will be deducted as a refund fee from the customer.

What are the delivery charges?

Rene Furtherer India provides free delivery on all orders above Rs.1500, below which shipping fee of Rs.150 will be applicable.

What is the estimated delivery time?

We attempt to process every order and ship it within 48 hours. Your order will get delivered within 3-5 business days depending on your location in India.

Sometimes, delivery may take longer due to festivals & public holidays, delays on behalf of courier partners, political disruptions, and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive a follow up email containing the shipping details.

How do I track my Order?

After your order is shipped an email will be sent to you with the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details.

What happens if I am not available at the time of delivery?

Our courier partners will make 3 attempts to deliver your package. Delivery times may be longer in such cases. Please provide your mobile number in the delivery address as it will help in coordinating for faster delivery.

What should be done if my package has been opened or damaged or I receive an incorrect product?

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on info@abcbrands.in within 24 hours of delivery. Please our Returns Policy for more details.

What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges expect Rs. 150 on orders below Rs.1500. The price mentioned on your order summary page is the final price. What you see is what you pay. Our prices are all inclusive of taxes.

Why can I not buy products from my city/pincode?

Availability to your pincode depends upon our courier partner’s service in your location As a result, there may be certain areas that we will be unable to deliver. Also deliveries to certain areas may be temporarily affected due to certain unavoidable circumstances or legal requirements

What if I have made the payments and there is no serviceability to my city/pin code?

As a process, we will try and get products delivered to non-serviceable locations by tie-ups with local courier companies. If we are unable to do so, we will refund the full amount back to you after informing you on the same.

Does renefutererindia.com deliver internationally?

Rene Furterer India website can only deliver to an address within India.